Refund policy

You can return an item in its original condition free of charge and request a refund within 28 days after receiving the item.

We will fully refund you to your original payment method within 14 business days after we receive and process the returned item.

 

 

How can I return an item? 

Please click on this link to return the unwanted item: Click HERE 

 

The return process:

• Pack the goods listed below

• Download and print shipping label

• Put the label on the package

• Return the package with the selected carrier

 

After the return period?

We do not accept returns of unwanted items after the return period above. If you try to return it anyway, we may need to send it back to your default delivery address and ask you to cover delivery costs.

 

Original condition

Hygiene and the safety of our customers are super important, so certain items cannot be returned for a refund. Of course, it's okay to try an item on, just like you would in a store, but please do not use it.

 

If an item is returned to us and is damaged, used or in an inappropriate condition, we can not issue a refund. We will send it back to you (and ask you to cover the delivery costs). All items are carefully inspected when returned. 

 

Responsibility

Returned items are your responsibility until they reach us, so make sure they are packed properly and can not be damaged along the way.

 

Exchanging an item

Unfortunately, we do not offer an exchange service. If you want another size or colour, you can return the item get your money back and order it again in the desired colour or size.

 

What do I do if I have received the wrong item?

If you receive an item that you have not ordered, please send it back to us, and we will refund you as soon as possible when it has reached our warehouse.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.